**SMS México** is a global leader in product lifecycle management solutions. We partner with our clients to deliver unique global or regional service solutions that leverage our cutting-edge technology, advanced engineering expertise, and a consistent and successful history of innovation. With highly skilled and trained technicians and professionals supporting our clients in 30 countries, SMS is positioned to be a leader in the 21st century **Objective:** * Provide personalized service to our customers. **Education** * High school diploma completed **Experience** * 6 months to 1 year of customer service experience. **Functions and Responsibilities** * Provide customer support regarding equipment warranties. * Generate reports in Excel. * Follow up on customer service cases. **We Offer:** * Base salary: $11,000 * Benefits exceeding legal requirements (grocery vouchers, savings fund, additional vacation days beyond legal requirements, higher vacation bonus, etc.) * Full IMSS registration at 100%. * Professional and career growth. **Requirements:** * Intermediate Excel skills * Basic English * Prior experience in technical support and customer service. * Passion for technology and customer service. Schedule: Monday to Sunday with one rotating weekday day off, shifts from 11 am to 8 pm and 12 pm to 9 pm (both shifts are rotated). **WORK LOCATION**: Camino Real de la Plata \#102, P. B., Col. Zona Plateada, C. P. 42083, Pachuca de Soto, Hidalgo. Local: 1000\- C Job Types: Full\-time, Permanent Pay: $10,000\.00 \- $10,001\.00 per month Work Location: In person