Technical Support Assistant

Description

Job Summary: Provides timely and efficient technical support to internal users, ensuring the proper functioning of equipment, systems, and technological tools. Key Highlights: 1. Handle and follow up on technical support tickets 2. Perform installation, configuration, and maintenance of equipment 3. Job stability and opportunities for professional development GIM HOLDINGS is a Mexican business group with over 50 years of experience in real estate development, specializing in the conception, design, planning, execution, marketing, and management of residential, commercial, industrial, and hotel projects. Currently, we operate across various regions of the country and distinguish ourselves through our focus on innovation, quality, professionalism, and sustainable development. JOB OBJECTIVE: Provide timely and efficient technical support to internal users, ensuring the proper functioning of the organization’s equipment, systems, and technological tools, thereby contributing to operational continuity and incident resolution. MAIN RESPONSIBILITIES: • Handle and follow up on technical support tickets related to hardware, software, and networks. • Perform installation, configuration, updates, and maintenance of computer equipment. • Execute preventive and corrective maintenance of systems and devices. • Document incidents, diagnoses, and implemented solutions. • Provide support and assistance to internal users with a service-oriented and problem-solving approach. • Escalate incidents when necessary and follow up until closure. REQUIREMENTS: • Bachelor’s degree in Computer Systems, Informatics, Information Technologies, or related field. • Prior experience in technical support and user assistance. • Knowledge of hardware, software, networks, and equipment configuration. • Ability to analyze and diagnose failures. • Proficiency with technical support and incident tracking tools. COMPETENCIES AND SKILLS: • Service orientation • Organization and follow-up • Teamwork • Effective communication • Problem solving • Proactivity WE OFFER: • Statutory benefits • Job stability • Excellent work environment • Opportunities for professional development. -Requirements- Minimum education: Higher education – Bachelor’s degree 1 year of experience Age: 23 years or older Knowledge: Failure analysis, Operating systems, Technical support Driver’s license: A Willingness to travel: Yes Keywords: assistant, helper, aide, auxiliary, support, soporte, tecnico, tech, technician, technology, technologist