*This job posting originates from the Talenteca.com job board* ### **Job opening at Omni Printer in Cuajimalpa de Morelos, Mexico City** We are seeking a **First-Level Technical Support Technician** with a service-oriented mindset and experience in IT projects, capable of providing timely and effective assistance to users, ensuring operational continuity and adherence to established service-level agreements (SLAs). #### **Key Responsibilities:** * Handle and resolve incidents and service requests using standardized procedures and support tools. * Escalate complex issues to higher levels of support. * Maintain effective communication with users. * Ensure compliance with service-level agreements (SLAs). * Document solutions and contribute to continuous improvement of support processes. #### **Requirements:** * Technical high school diploma, completed or incomplete undergraduate degree, or technical degree in **Computer Science, Information Systems, or related field.** * **Minimum 3 years of experience** in IT projects or departments. * Knowledge of hardware and software troubleshooting, networking, and ticket management tools. * Problem-solving skills, analytical ability, and a proactive attitude. #### **We Offer:** * Competitive salary. * Statutory benefits. * Opportunities for professional development. Location: Santa Fe, Monday–Friday **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Mid-Level **Departmental Function:** Technology / Internet **Industry:** Internet **Skills:** * support * technical *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=693b37c830000040000d4d8a&source=indeed*