Systems Assistant

Description

Job Summary: The Systems Assistant will provide technical and operational IT support, ensuring the proper functioning of company equipment, networks, and systems. Key Highlights: 1. Provide essential technical support for hardware, software, and connectivity. 2. Assist in network, internet, and telephony administration. 3. Ensure operational continuity and timely support for IT resources. The **Systems Assistant** position is responsible for providing technical and operational support in the Information Technology area, ensuring the proper functioning of company equipment, networks, systems, and technological tools. Key Responsibilities: * Provide technical support to users for hardware, software, and connectivity. * Install, configure, and maintain computers, printers, and peripheral devices. * Assist in basic network, internet, and telephony administration. * Track internal support tickets or requests. * Back up data and assist in information security processes. * Install and update software applications, operating systems, and licenses. * Monitor equipment performance and proactively detect failures. * Manage inventory of equipment, accessories, and technological consumables. * Assist with user/email/account onboarding, offboarding, and modifications. * Document incidents, maintenance activities, and technical procedures. Common Requirements: * Technical diploma or bachelor’s degree in Systems, Computer Science, Information Technology, or related field. * Minimum 1 year of experience in technical support or similar roles (preferred). * Knowledge of Windows, Office, basic networking, and PC maintenance. * Proficiency with remote support tools (preferred). * Organizational skills, service-oriented attitude, and problem-solving ability. * Effective communication and teamwork skills. * Availability to respond to urgent incidents. Position Objective: To deliver efficient support to the company’s technological infrastructure and users, ensuring operational continuity, timely assistance, and proper functioning of IT resources. Position Type: Project-based or fixed-term contract Contract Duration: 18 months Salary: Up to $2,300.00 per week Benefits: * Gym membership discount Work Location: On-site employment