We are looking for a proactive and experienced **Lead Business Analyst** to guide our distributed team in delivering long\-term support for a custom insurance policy administration application. This role provides an excellent opportunity to lead collaboration efforts among business users, vendors, and development teams, driving system enhancements and process optimization for a well\-established insurance company specializing in commercial products and services. **Responsibilities** * Oversee and guide configuration activities for the insurance policy administration application * Lead the review and optimization of configuration filework practices, including rating, UI, error messages, and document prototypes * Define strategic Epics, Features, and User Stories in MS Azure DevOps to implement complex functionalities and drive scalability * Establish and maintain a comprehensive knowledge repository through active documentation using MS Office and SharePoint * Take ownership of triaging production issues and ensure timely resolution by the CORE team * Supervise the creation and update of issue understanding documents to promote clarity and resolution consistency * Drive the development of comprehensive user requirements documents and outline solution strategies * Lead and facilitate requirement elicitation and estimation sessions with stakeholders * Act as the primary liaison among business users, vendor teams, and development members to unearth challenges and identify actionable solutions **Requirements** * 5\+ years of experience in Business Analysis * At least 1 year of relevant leadership experience * Extensive insurance domain expertise across processes and platforms * Proven ability to perform detailed documentation and conduct in\-depth system analysis * Strong hands\-on experience with SQL within business analysis contexts * Demonstrated expertise in documenting complex requirements during technical and business knowledge transfer sessions * Proven track record of taking ownership and providing strategic support for growing accounts and teams * Experience leading and collaborating within distributed team environments * Advanced English communication skills with a demonstrated ability to hold effective client\-facing discussions (B2\+ level) **Nice to have** * Proficiency with Insurity software and customization capabilities * Deep understanding of Property and Casualty insurance workflows and processes * Experience with advanced requirements and change management strategies