Position Summary: We are seeking a Technical Support Analyst (IT) to provide telephone and remote support, equipment configuration, and incident tracking. Key Responsibilities: 1. First- and second-level incident handling and follow-up 2. Printer, email, and application configuration 3. Problem analysis and resolution JOIN A STRONG TEAM. Technical Support Analyst (IT) Bachelor’s degree in Computer Systems, Informatics, or related field (completed). Experience of more than 6 months to 1 year (internship or Social Service): Telephone and remote support for first- and second-level incidents. Follow-up with internal and external customers. Printer configuration. Email and application configuration. Incident logging and tracking. Problem analysis and resolution. English proficiency: Conversational. Availability to work Monday through Sunday, with two days off. Flexible schedule availability (weekends and holidays). Quick learner. We offer: Salary between 13K and 15K, depending on experience. On-site work mode (Mexico City, Colonia Centro and Colonia del Valle). Statutory benefits. Additional benefits. Performance bonus. Send your CV to 5 5 6 0 93 20 7 9 Job type: Full-time Salary: $12,000.00 - $17,000.00 per month Benefits: * Savings fund * Grocery vouchers Work location: On-site employment