Implementation and On-Site Support Engineer

Description

Job Summary: Provide on-site technical support at client facilities to resolve incidents, deliver personalized service, and perform preventive/corrective equipment maintenance. Key Responsibilities: 1. On-site technical support for incident resolution and personalized service 2. Preventive and corrective maintenance of technological equipment 3. Diagnosis and repair of failures in printers, computers, and peripherals CEPRA Group, a leading company in the **technology** sector with over 30 years in the market, invites you to join its outstanding team as: **IMPLEMENTATION AND ON-SITE SUPPORT ENGINEER.** JOB PURPOSE: 1. Serve as on-site technical support at client facilities for incident resolution. (Government-sector clients) 2. Provide personalized on-site service to clients. 3. Request spare parts or equipment required to close incidents from the immediate supervisor. 4. Maintain close communication with the coordinator. 5. Perform preventive and/or corrective maintenance. 6. Fulfill all agreements and commitments made with the client. 7. Document every single incident. Job Responsibilities: 1. Receive internal or external client incidents and address them by performing the following activities: Diagnosis and repair of failures in printers, UPS units, plotters, scanners, and peripherals in general. Installation of computer equipment images. Diagnosis and repair of failures in computer equipment (laptops and desktops). Software installation (OS, Office, Antivirus, plugins, etc.) and institutional applications. Basic network configuration to connect equipment to the network (Domain, etc.). Email setup. Recovery and digitization of user-signed incident reports. Basic antivirus support (installation, updates, etc.). 2. Basic desktop management support. 3. Address each incident promptly. 4. Submit requests for equipment or spare parts to the coordination team for timely response. 5. Maintain constant communication with the client to update them on the status of their service. 6. Follow up until service completion. 7. Close incidents in the system. 8. Document all activities in the account control system. 9. Generate corresponding statistical reports. Candidate Profile: \- Education: Technical degree in Systems, Technical degree in Computer Maintenance, Technical degree in Administrative Informatics, Engineering degree in Systems, Engineering degree in Telecommunications and Electronics. \**A minimum of a completed study certificate *in full*, degree, and/or professional license is mandatory. (MANDATORY)* \- Experience: 2 years in a similar position. \- Relevant training and knowledge: Basic computing, computer equipment repair, preventive and corrective maintenance. \- Skills: Proficiency in handling technological materials and tools. **OFFERED:** Base salary of $11,200 MXN per month (gross). Statutory benefits from day one. Direct employment with the company (We are not contractors). Ongoing training and certification opportunities. 100% IMSS registration. *IMMEDIATE HIRING — JOIN THIS EXCELLENT TEAM!* *“Our company is committed to promoting equality and non-discrimination; therefore, HIV or pregnancy tests will never be requested as a condition for hiring, retention, or promotion. All individuals, regardless of origin, gender, age, sexual orientation, or any other personal characteristic, have equal opportunity to join our team.”* Employment Type: Full-time, indefinite-term contract Salary: $11,200.00 per month Benefits: * Option for an indefinite-term contract Work Location: On-site employment