Hotel Receptionist

Description

Job Summary: We are seeking a Receptionist with a positive attitude, excellent appearance, and a strong service orientation to serve as our guests’ first impression at Hotel Colonial. Key Responsibilities: 1. Greet and welcome guests with kindness and professionalism. 2. Manage reservations and provide information about the hotel and local attractions. 3. Efficiently handle guest inquiries, requests, and complaints. At Hotel Colonial—a well-known establishment celebrated for its classic ambiance and warm, personalized service—we are looking for a Receptionist to join our team. The selected candidate will be the first point of contact for our guests; therefore, we seek someone with a positive attitude, excellent appearance, and a genuine service orientation. **Responsibilities** * Greet and welcome guests with kindness and professionalism. * Perform check-in and check-out procedures in accordance with established protocols. * Manage reservations received via telephone, email, and online platforms. * Provide information regarding hotel services and local attractions. * Efficiently handle guest inquiries, requests, and complaints. * Maintain up-to-date administrative records and systems. * Coordinate with other departments (housekeeping, maintenance, sales). * Handle petty cash and process payments using a payment terminal. **Requirements** * Bachelor’s degree in Tourism or related field. * Prior customer service or front desk experience (hotel experience preferred). * Excellent verbal and written communication skills. * Proactive attitude, patience, and problem-solving abilities. * Basic/intermediate English (desirable). * Availability for rotating shifts. **We Offer** **-** Savings fund - Grocery vouchers - Statutory benefits from day one Employment Type: Full-time Salary: $2,233.00 per week Benefits: * Discounts and preferential pricing * Company parking * Complimentary uniforms Work Location: On-site employment