Hotel Front Desk Supervisor

Description

Job Summary: Coordinate and supervise front desk staff, ensure excellent guest service, and manage hotel administrative and security operations. Key Responsibilities: 1. Leads and trains the front desk and bell staff. 2. Ensures courteous and professional guest service. 3. Supervises and coordinates daily front desk operations. Boutique Hotel Casa Loreto 1893 is seeking: 1. Staff Supervision * Coordinate and supervise the work of front desk agents and bell staff. * Prepare work schedules and shifts. * Train staff on procedures and customer service. * Resolve team questions or issues. 2. Guest Service * Assist with **check-in and check-out** as needed. * Address guest complaints or special requests. * Guarantee courteous and professional service. * Manage room upgrades, courtesies, or compensations when applicable. 3. Front Desk Operations Control * Verify reservations and room availability. * Supervise proper use of the property management system (PMS). * Review daily occupancy, revenue, and departure reports. * Control keys, key cards, and documents. 4. Coordination with Other Departments * Communicate with **housekeeping** regarding room status. * Coordinate with maintenance on guest-reported issues. * Inform sales or management about occupancy levels or special situations. 5. Administrative Control * Review front desk cash drawer and daily transactions. * Validate payments, billing, and deposits. * Prepare reports for management. 6. Security and Protocols * Implement hotel policies. * Handle emergency situations or incidents. * Ensure compliance with safety and service standards. ✅ **Primary Objective:** Ensure the front desk operates in an organized manner and that guests receive excellent service from arrival through departure. Position Type: Full-time Salary: $12,000.00 - $14,000.00 per month Benefits: * Complimentary uniforms Work Location: On-site employment