**Location:** CDMX (mobility between branches) **Position type:** Full-time **Modality:** In-person / Floor-based operations **Salary:** $12,000 MXN monthly + goal-based bonus Job Description At **Sesēnroom**, we are seeking an **Operations Supervisor** with leadership, character, and high energy—someone capable of being on the floor, moving teams, optimizing processes, and ensuring an exceptional service experience across our branches. This role is **key to the brand’s daily operations**, guaranteeing the quality, service, and wellness standards that define us. Responsibilities * Daily supervision of operations across **3 branches in CDMX**. * Direct leadership and follow-up with each branch’s leaders. * Implementation, supervision, and standardization of operational processes. * Incident management: absences, turnover, conflicts, and staff performance. * Ensuring high customer service standards across all units. * Constant coordination with **Marketing, Procurement, and Finance** departments. * Tracking and analysis of key metrics: sales, shrinkage, costs, and productivity. * Inventory, cost, and shrinkage control and supervision. * Operational audits and continuous proposals for operational and service improvements. * Constant floor presence and ability to move between branches. Required Profile * **Experience:** 2–5 years in similar positions. * Mandatory experience in one or more of the following sectors: * Cafés * Restaurants * Retail * Hospitality / Wellness * Chain operations Key Skills * Operational leadership and team management. * High level of organization and sense of urgency. * Decision-making in dynamic environments. * Clear and effective communication. * Conflict resolution. * Analytical ability and results-oriented focus. This position is **NOT for you** if: * You seek a purely administrative role. * You prefer working from a desk rather than on the floor. * You have low energy or limited willingness to move between branches. * You are uncomfortable leading operational teams. Tools and Knowledge * Excel * Operational reporting and KPI tracking * Point-of-sale (POS) systems * Google Drive, Notion, or similar tools We Offer * Base salary of **$12,000 MXN monthly**. * **Goal-achievement bonus**. * Statutory benefits. * Professional growth within the brand. * Dynamic and collaborative work environment. * Active participation in strategic projects. * Ongoing training. Position type: Full-time Salary: $11,000.00 – $13,000.00 per month Benefits: * Gym discount Workplace: In-person employment