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Position Summary: We are seeking a responsible operational support technician to ensure the proper functioning of equipment and systems in pharmacies and branches. Key Highlights: 1. Daily technical support in pharmacies and administrative areas 2. Installation and maintenance of computer equipment 3. Technical incident handling and follow-up We are looking for a person responsible for providing operational technical support to pharmacies and branches of the company, ensuring the proper functioning of computer equipment and systems used in daily operations. This role emphasizes hands-on, direct support to units, performing installations, maintenance, and follow-up on technical incidents affecting pharmacy operations. **Responsibilities** * Provide daily technical support to pharmacies and administrative areas. * Install, configure, and maintain computer equipment and peripherals. * Address technical incidents reported by branches. * Follow up on technical requests from pharmacies and branches. * Coordinate operationally with the franchise on matters related to systems or equipment. * Maintain updated control and inventory of hardware and technological equipment. * Manage hardware purchase requests and procurement when required by operations. * Execute technical and operational tasks assigned by Management. * Support relocations, installations, or technical adjustments at branches when necessary. **Requirements** * Minimum 1–2 years of experience in technical support or equipment maintenance. * Basic knowledge of hardware and computer equipment configuration. * Experience supporting users or operational areas. * Basic knowledge of networks and peripherals (printers, scanners, etc.). * Ability to solve technical problems practically and quickly. * Willingness to travel between branches. * Motorcycle or automobile driving capability **Key Competencies / Position Profile** * Responsible and organized individual. * Strong service-oriented attitude. * Practical problem-solving ability. * Clear communication with non-technical users. * Focus on operational continuity and rapid resolution. **Work Schedule** * Monday to Friday, 8:00 a.m. to 6:00 p.m. * Saturdays, 8:00 a.m. to 2:00 p.m. * Additional rest Saturdays may be granted in the future, subject to performance measurement and results. **We Offer** * Gross monthly salary of $13,749.90 MXN (paid biweekly) + Performance bonus of $2,630 MXN. * Job stability. * Professional growth. * Statutory benefits. Employment Type: Full-time, Indefinite-term contract Salary: $16,300.00 – $16,350.00 per month Application Question(s): * Do you have automobile driving experience (valid license)? * Do you have motorcycle driving experience (valid license)? Work Location: On-site employment
