**Junior Customer Support Analyst** **About Creditas** Creditas is Latin America’s leading online platform for consumer financial solutions and 100% digital lending, built around three ecosystems: real estate, automotive, and payroll. We actively transform the credit market in Brazil and Mexico through superior user experience and proprietary technology designed to help our customers achieve their goals. The company’s secured loan portfolio includes mortgage-backed loans, auto-collateralized loans, and payroll-deducted personal loans—providing access to products and services otherwise out of reach, with integrated financing and refinancing options. Founded in 2012, Creditas employs over 1,800 crew members and operates in Brazil, Spain, and Mexico. We have been recognized by KPMG, Business Insider, and Glassdoor as one of the world’s most promising fintech companies. **What will your day-to-day look like?** * Handle customer calls received on Creditas’ contact numbers * Resolve customer inquiries ideally during the first interaction * Monitor tickets via Zendesk **Who are we looking for?** * Minimum 1 year of experience in telephone-based customer support * Experience using Zendesk or similar tools * Fintech and/or startup experience is desirable * Analytical ability, organizational skills, and proactivity * Assertive communication skills **Our selection process** The Creditas selection process begins with your application and may vary in duration—but don’t worry: our Talent Acquisition team is ready to deliver the best possible candidate experience. We carefully review all profiles, and all instructions are sent via email. **What do we offer?** * Competitive market salary * Statutory benefits * 30 days’ year-end bonus (aguinaldo) * 20 vacation days * Grocery vouchers * Restaurant vouchers * Major medical expense insurance * Life insurance * Continuous education programs * Birthday leave day * Gympass (optional usage) * Parking *You’re free to be yourself! Here, we value diversity and equity across race, color, religion, gender identity, nationality, disability, sexual orientation, ancestry, or age. To us, being plural means valuing and respecting differences with empathy; equity means promoting and guaranteeing fair opportunities and conditions for all individuals and groups. With diverse backgrounds and perspectives, our team can better understand our real customers and identify optimal solutions. If you wish, feel free to share additional information about yourself—such as sexual orientation, race, or gender identity. This information is entirely voluntary and will help us better understand the people applying to our openings. It is strictly confidential and does not affect the selection process. If you’re uncomfortable sharing this information, simply select “Prefer not to answer” for each corresponding question.* *Visit our careers page to learn more about our crew* *https://careers.creditas.com/en/* Employment type: Full-time Salary: $9,000.00 – $11,000.00 per month Benefits: * Education assistance * Gym discount * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Sick leave * Company parking * Major medical expense insurance * Dental insurance * Life insurance * Additional vacation days or paid leave * Grocery vouchers * Restaurant vouchers Work location: Remote/hybrid in 11590, Mexico City