Technical Support Specialist

Description

Job Summary: The IT Operations Supervisor will oversee and coordinate daily IT operations, ensuring operational continuity and system availability through leadership and organization. Key Highlights: 1. Lead and coordinate the technical support and IT operations team. 2. Ensure optimal performance of the technological infrastructure. 3. Strong focus on service quality. **Technical Support Specialist** **Location:** Chihuahua, Chih. or Mérida, Yuc., Mexico **Employment Type:** Full-time, 45 hours per week **Work Mode:** On-site **Compensation:** $13,500 MXN monthly **Benefits:** All statutory benefits (IMSS, vacation, vacation bonus, year-end bonus) **Job Summary** The **IT Operations Supervisor** will be responsible for supervising and coordinating daily operations of the Information Technology department, ensuring operational continuity, system availability, and proper management of the technological infrastructure. This role requires leadership, organization, and a strong focus on service quality. **Main Responsibilities** * Supervise and coordinate the technical support and IT operations team. * Ensure optimal performance of networks, servers, telecommunications, hardware, and software. * Monitor performance and availability of critical systems. * Manage and ensure timely resolution of incidents. * Administer inventories of equipment, licenses, and technological assets. * Implement operational and security policies and procedures. * Collaborate with other departments to meet technological requirements. * Coordinate and monitor external vendors. * Prepare reports, metrics, and departmental indicators. * Supervise backups, updates, and preventive/corrective maintenance. **RequirementsAcademic Qualifications** * Bachelor’s degree or Engineering in Systems, Computer Science, Information Technology, or related field. **Experience** * 2+ years of experience in IT operations or technical support. * Experience leading staff (preferred). **Technical Knowledge** * LAN/WAN/WiFi networks, firewalls, and basic routing. * Windows and Linux operating systems. * Physical and virtual server infrastructure. * Ticketing and monitoring tools. * Basic knowledge of information security. * IT inventory management. **Soft Skills** * Leadership. * Effective communication. * Organization and prioritization. * Problem solving. * Working under pressure. \#Staff \#Staff25 Job Type: Full-time Salary: $13,500.00 per month Work Location: On-site employment