BACK OFFICE ANALYST

Description

Job Summary: At Macropay, we are seeking a passionate Back Office Analyst dedicated to talent and growth within a dynamic team, responsible for monitoring and analyzing collection strategies and identifying incidents. Key Highlights: 1. Opportunity for professional growth within a dynamic and innovative team. 2. Role focused on operational analysis and strategy monitoring. 3. Join a team committed to talent and passion. **At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for individuals who share our values and wish to join a dynamic, committed, and innovative team. If you are seeking a new professional challenge, this is your opportunity. We want to meet you! ### **Open Position: Back Office Analyst** **Location:** Av. Yucatán, Mérida, Yucatán **Employment Type:** Full-time **Department:** Collections ### **What We Are Looking For:** Loading and monitoring of collection strategies. Ongoing validation of operations during the workday according to specified requirements. Real-time and historical operational analysis in reports based on key performance indicators. Identification of incidents in the call center, with follow-up until resolution. ### **Key Responsibilities:** * Database management * Microsoft Office suite (Intermediate and/or advanced Excel) * Basic knowledge of call center systems (predictive dialers, SMS, Push, etc.) ### **What We Offer:** Competitive salary Statutory benefits Enhanced benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **How to Apply:** Apply through this channel or send your updated CV to: **Talento@macropay.mx** Email subject line: *“Vacancy \[Back Office Analyst] – \[Your Full Name]”* ### **We want to meet you and discover what makes you unique!** Learn more about us: Home \- Macropay