Job Summary: We are seeking a professional for customer service and delivery tracking, resolving conflicts and serving as a liaison to ensure logistical success. Key Highlights: 1. Culture that embraces diversity and collaboration 2. Amplify your strengths and build trust 3. Maximize your skills and professional potential **About DHL** ----------------- **We are the world’s largest logistics leader, creating competitive advantage for our customers by delivering logistics solutions based on our global standardized warehousing, transportation, and integrated services.** **Our people are our greatest asset. We are certified as a Great Place to Work company. At DHL, you’ll find a culture that embraces diversity and collaboration; amplifies your strengths and builds trust through our core values of respect and results.** **A world powered by logistics. A company powered by our people.** **Requirements:** --------------- * Completed high school education. * Flexible availability for work schedule. * Basic–intermediate Excel skills. * Recent 6-month experience in transportation tracking. **Main Responsibilities:** -------------------------- * Customer service and conflict resolution related to deliveries. * Delivery tracking. * Coordination with various departments to serve as a liaison for successful deliveries. * Conflict resolution regarding customer deliveries. * Supplier tracking **Schedule:** Availability Monday through Sunday (monthly rotating shifts). * 6:00 AM to 2:00 PM, Monday to Saturday * 2:00 PM to 9:30 PM, Monday to Saturday * 9:30 PM to 6:00 AM, Monday to Friday **Work Location:** Cuautitlán Izcalli, Tepalcapa **We Offer:** -------------- * Salary: $14,200 monthly gross * 10% food vouchers * 13% savings fund * Year-end bonus * Vacation days * Vacation premium * Life insurance * IMSS health insurance * Direct DHL employment contract * Biweekly payments **At DHL Mexico, you’ll find an environment that challenges you to maximize your skills and professional potential. Join our team and be part of a world powered by logistics and excellence in customer service!**