**We are looking for a Delivery Manager** with a strong sense of ownership, excellent communication skills, and a positive, solution\-oriented attitude. This role is responsible for managing multiple client accounts, ensuring smooth service delivery, and leading teams effectively while maintaining high client satisfaction. The ideal candidate is highly organized, people\-focused, and comfortable working in a client\-facing environment. **Key Responsibilities** * Manage and oversee delivery across **multiple client accounts** simultaneously. * Act as the primary point of contact for clients, ensuring clear, professional, and timely communication. * Coordinate internal teams to ensure commitments, timelines, and expectations are met. * Monitor delivery performance, identify risks, and proactively address issues. * Lead, coach, and support team members to ensure strong performance and engagement. * Ensure processes, documentation, and reporting are well\-organized and up to date. * Facilitate regular status meetings, reviews, and follow\-ups with clients and internal stakeholders. * Promote a positive team culture and maintain a high standard of professionalism. **Required Skills \& Qualifications** * 5\+ years of previous experience in delivery management, service management, or account management roles. * Excellent **communication skills**, both written and verbal. * Strong **English proficiency** (spoken and written). * Proven ability to **manage multiple accounts and priorities** effectively. * Highly **organized**, detail\-oriented, and capable of managing competing deadlines. * Demonstrated experience in **people management**, including coaching, feedback, and conflict resolution. * Positive attitude with a proactive and problem\-solving mindset. * Strong interpersonal skills and the ability to build trust with clients and team members. **Preferred Qualifications** * Experience working in a client\-facing or consulting environment. * Familiarity with basic delivery metrics, KPIs, and reporting. **What We Value** * Ownership and accountability * Clear and honest communication * Team collaboration and respect * Continuous improvement mindset * Client satisfaction and relationship building * \#WAH \#WFH \#LI\-Remote