Job Description Growing company seeks Level 2 Technical Support to provide assistance and resolution of medium- and high-complexity technical incidents, ensuring operational continuity of systems and efficient user support. Responsibilities - Handle incidents escalated from Level 1 Support. - Diagnose and resolve hardware, software, and operating system failures. - Provide on-site and remote technical support to users. - Configure and maintain computing equipment and peripherals. - Perform basic user and access administration (Active Directory). - Log, track, and document tickets in the help desk system. - Escalate critical incidents to Level 3 or external vendors. - Document solutions and generate technical reports. Requirements - Technical diploma, bachelor’s degree, or engineering degree in Systems, Computer Science, or related field (in progress or completed). - Minimum 2 years’ experience in Level 2 technical support. - Availability for on-site work. - Technical knowledge - Windows and/or macOS operating systems. - Hardware and software support. - Basic networking (TCP/IP, LAN, VPN). - Active Directory (user creation, deletion, and permissions). - Ticketing and remote support tools. Skills - Problem analysis and resolution. - Internal customer service. - Teamwork. - Incident organization and tracking. - Effective communication. We offer - Salary: $15,000 MXN per month, free of deductions. - Free cafeteria. - Statutory benefits from day one. - Job stability. - Positive work environment. Job type: Full-time Salary: $14,999.00 – $19,467.67 per month Work location: On-site employment