Job Summary: Colektia is seeking a Senior Call Center Supervisor to lead and maximize the productivity of collection teams, optimize operations, and ensure outstanding results. Key Highlights: 1. Lead collection teams to the next level. 2. Revolutionize the debt recovery industry. 3. A dynamic, technology-driven, and growth-focused work environment. Colektia is the first AI-powered collections company and is considered one of Latin America’s fastest-growing startups. Do you have the leadership and experience to take a collection team to the next level? At Colektia, we are revolutionizing the debt recovery industry. We are looking for a Senior Call Center Supervisor to join our office in Mérida, Yucatán. Your primary mission will be to maximize each team’s productivity by leading effectively and ensuring optimal operational management to achieve outstanding results. What will you do daily? Operational Management: Develop strategies to optimize call center operations and respond efficiently to customer requests. Analysis and Reporting: Continuously monitor operations via dashboards and analytical tools, preparing performance reports on metrics and KPIs. Team Leadership: Design and execute training plans, ensuring your team meets established KPIs. Problem Resolution: Escalate and manage service incidents effectively, delivering detailed reports to both clients and the Call Center Manager. What are we looking for? Essential Experience: Proven track record as a Call Center Supervisor or Team Leader in delinquent collection campaigns (high default rates). Analytical Skills: Strong command of call center metrics (ASA, conversion rate, contactability, etc.) and dashboard interpretation. Leadership: Demonstrated ability to inspire, train, and drive a team toward achieving aggressive goals. Attitude: Excellent disposition, resilience, and absolute focus on results. What do we offer? Competitive Base Salary: $11,500 MXN per month. Attractive Variable Compensation: UNCAPPED commissions! Your talent defines your income ceiling. Superior Benefits: Major Medical Expense Insurance (your health is our top priority) and statutory benefits from day one. Job Stability: Initial 30-day contract, extendable to 60 days, followed by direct transition to an indefinite-term employment contract (permanent position). Culture: A dynamic, technology-driven, and growth-focused work environment. Schedule and Location: Monday–Friday: 8:00 a.m. – 6:00 p.m. Saturdays: Rotating shifts, 8:00 a.m. – 1:00 p.m. Fixed day off: Sundays Workplace: 100% on-site (Av. Yucatán 388, Los Pinos). -Requirements- Minimum Education: Secondary education 1 year of experience Age: between 25 and 45 years Keywords: resident, supervisor, assistant manager, team leader, coordinator, manager, captain, callcenter, telemarketer, telephone operator, telephonist, telephonic, collections, payment, collection