Technical Support // MacStore New Branch - MacStore Macroplaza Mérida

Description

Job Summary: We are seeking a Technical Support professional passionate about technology and customer service to provide technical support to Apple users, as well as equipment diagnosis and resolution. Key Highlights: 1. Continuous training and Apple certification 2. Real career growth within a leading company in Latin America 3. Professional stability and development JOIN THE MACSTORE TEAM At MacStore, an Apple Premium Reseller (APR) and authorized Apple partner, we seek a Technical Support professional passionate about technology and customer service. We offer continuous training, Apple certification, and real career growth within a leading company in Latin America. What You Will Do: Provide first- and second-level technical support to Apple users. Diagnose, attend to, and deliver customized solutions for equipment. Track completed services. Promote and sell additional services. Meet departmental metrics and KPIs. What We Are Looking For: Completed high school or technical degree. Minimum 1 year of experience in computer and mobile phone repair. Strong interest in customer service and support. Reside near the work location. Full-time availability. Schedule Monday to Sunday Rotating shifts: 11:00 a.m. to 8:00 p.m. // 12:00 p.m. to 9:00 p.m. Rotating weekday rest days We Offer Base monthly salary: $9,900 gross Commissions of 9%–20% on services performed Punctuality bonus Monthly food vouchers Statutory and above-statutory benefits Apple Certified Macintosh Technician certification Profit-sharing (approx. 3 months) Salary increase at the fourth month Life insurance Savings fund 100% IMSS contributions Direct and indefinite-term contract Professional stability and development Additional Benefits Upon Permanent Employment Productivity bonus Savings fund Employee discounts with our brand and other prestigious brands Christmas bonus Work Location: Macroplaza Mérida Apply through this channel if you meet the profile. We will contact you shortly.-Requirements- Minimum education: Upper secondary education – Technological High School 1 year of experience Knowledge: Customer service Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, branch, branch