Customer Service Advisor

Description

Join Soft Restaurant®, Mexico and Latin America's leading restaurant software company! With over 20 years of experience and expansion across 14 countries, we are seeking passionate individuals to accompany us on this great journey. We offer an exceptional work environment with opportunities for growth and continuous learning. Join our mission to transform the restaurant industry with innovative technology! **What will you do?** * Handle and follow up with customers via phone calls * Register support tickets * Update CRM * Document incidents * Validate basic system configurations **What do you need?** * Bachelor's degree in Systems Engineering, Information Technology, or a related field * 6 months to 1 year of customer service experience in software solutions * Knowledge of Windows operating systems * Experience using CRM platforms (Zoho preferred) * Basic functional system configuration skills **Our benefits** * Salary processed through a 100% IMSS-compliant payroll structure * Statutory benefits from day one (vacation, year-end bonus, profit-sharing, INFONAVIT, FONACOT) * Birthday off * Employee benefits across various business partners * Ongoing training and development * Recreational activities **Remember to update your contact information.** Salary: $11,111,111.00 per month Benefits: * Paternity leave exceeding statutory requirements Application question(s): * What is your monthly salary expectation? Education: * Completed bachelor's degree (preferred) Work location: On-site employment