Job Summary: Homie is seeking a Technical Services Coordinator to ensure rapid and orderly resolution of property-related technical issues, managing customer experience and coordination with vendors. Key Highlights: 1. Revolutionize the real estate sector through innovation and technology. 2. Foster an inclusive work environment with diverse thinking. 3. Make an impact in a transforming industry where every idea matters. At Homie, our mission is to revolutionize the real estate sector through innovation and technology, enabling an unprecedented rental experience for both landlords and tenants—building the rental experience LATAM deserves: fast, transparent, and frictionless. We value curiosity, courage, and collaboration, constantly seeking individuals who share our passion for contributing to meaningful growth. We foster a work environment where diversity of thought and inclusion form the foundation of our innovation, inviting talent from all backgrounds to join our team. If you’re ready to leave your mark on a transforming industry and work in an environment where every idea matters, Homie is the place for you. **Key Responsibilities:** * Ensure rapid and orderly resolution of property-related technical issues, safeguarding customer experience and Homie’s brand image. * Receive, analyze, and categorize customer requests related to technical issues, clearly defining priority and next steps. * Plan and schedule technical visits and interventions, coordinating schedules, access, and timing with customers and vendors. * End-to-end management of solutions with contractors and/or after-sales teams, including quotations, work orders, follow-up, and closure validation. * Present quotations to customers and follow up to ensure understanding, approval, and accurate record-keeping. * Keep customers informed about progress, timelines, and next steps through clear and timely communication until case closure. * Verify that work is properly completed, document evidence, and close cases in the relevant system. * Meet team KPIs, maintaining response times, resolution times, customer satisfaction, and data quality. **Requirements:** * 1 year of experience in operations, customer service, after-sales, or vendor coordination (preferably in maintenance, real estate, or technical services). * Experience coordinating schedules and tracking cases, with strong orientation toward organization and closure. * Ability to interact effectively with vendors and customers, negotiating timelines and aligning expectations respectfully and clearly. * Capability to analyze problems, prioritize tasks, and follow up without losing control over multiple concurrent cases. * Strong written and verbal communication skills, especially for frequent customer updates. * Proficiency with digital tools for case management and tracking (CRM, ticketing systems, Excel/Google Sheets). * Strong focus on service and detail, ensuring excellent customer experience even in challenging situations. * Ability to work under pressure and meet operational targets and response-time goals. We embrace and celebrate the richness each unique talent brings—regardless of gender, nationality, ethnic or social background, beliefs, physical abilities, age, sexual orientation, or identity. We are committed to cultivating a welcoming and inclusive space where every voice is heard and every idea holds transformative potential. Join us at Homie to make a difference in an evolving industry, contributing your unique perspective to an environment where innovation thrives through diversity. Employment Type: Full-time Salary: $12,000.00 - $15,000.00 per month Benefits: * Major medical expense insurance * Grocery vouchers Work Location: Remote hybrid in 06600, Juárez, CDMX