If you are a person who loves technology, challenges, and is always seeking to create outstanding experiences, we have a place for you—we are looking for: APPLICATION SUPPORT ANALYST **Requirements** Bachelor’s degree in Computer Systems, Computer Science, or related field (intern or graduate). 2 years of experience as a Level 2 Support Analyst. **Key Knowledge Areas** Customer service and service level agreements. Administrative and operational processes. Report generation. Resolution of customer inquiries. Digitized images (electronic file). Knowledge of programming and databases, UNIX / Linux / Windows, and ITIL. **Responsibilities** Analyze and resolve disputes in accordance with established operational regulations for interchange with issuing and/or acquiring banks, and enter transactions into the system for inclusion in the interchange process. Ensure compliance with operational agreements governing the process. Identify and propose opportunities for process improvement and efficiency. Identify and report risk situations affecting customers. Ensure adherence to service level agreements. Report operational incidents upon identifying data discrepancies or application failures. **We Offer** Competitive salary—100% base pay + statutory and above-statutory benefits. Grocery vouchers. Medical expense insurance. Life insurance. 12 vacation days. 50% vacation bonus. 50-day year-end bonus. Direct employment contract with the company. If you are interested in this position, apply through this channel or send your CV—we will contact you shortly for follow-up. Good luck!