1. **Planning and Operations Coordination** * Plan efficient distribution routes considering delivery zones, traffic, and service times. * Assign vehicles and personnel (drivers, assistants) according to daily demand. * Coordinate loading and unloading at the warehouse, ensuring correct package classification. * Supervise departure and return schedules of delivery units. 2. **Inventory and Warehouse Management** * Control the inflow and outflow of parcels at the distribution center. * Verify parcel integrity, weight, and volume. * Coordinate with the customer service department to resolve incidents related to lost or damaged parcels. * Keep inventory records and transport waybills updated in the system. 3. **Personnel Supervision** * Lead and supervise the team of drivers, delivery assistants, and warehouse staff. * Assign tasks, establish shifts, and evaluate team performance. * Train staff on best logistics practices, road safety, and customer service. 4. **Vehicle Fleet Management** * Supervise preventive and corrective maintenance of transport units. * Verify valid documentation (insurance, permits, GPS, etc.). * Optimize fuel usage and monitor route performance. 5. **Delivery Control and Tracking** * Monitor deliveries in real time using tracking systems or logistics applications. * Track key performance indicators: on-time delivery rate, successful delivery percentage, returns, etc. * Resolve in-route incidents (delays, incorrect addresses, undelivered packages). 6. **Administrative Management and Reporting** * Prepare daily/weekly reports on deliveries, performance, and operational costs. * Analyze data to propose improvements in efficiency and customer satisfaction. * Coordinate with sales, customer service, and billing departments to ensure service traceability. 7. **Regulatory Compliance and Safety** * Ensure compliance with transportation, occupational health, and safety regulations. * Implement risk control measures and protocols for accidents or thefts. * Guarantee confidentiality and security of transported parcels. **Key Performance Indicators Typically Managed** * % of on-time deliveries. * % of returns or incidents. * Logistics cost per package. * Customer satisfaction level. * Fuel consumption per vehicle/route. Job Type: Full-time Salary: $14,000.00 per month Work Location: On-site employment