Technical Support Engineer

Description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next\-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **Job Description** **We are looking for:** **Technical Support Engineer** **Position Objective:** The Technical Support Engineer is responsible for supporting end users, but also places strong emphasis on proactive work to reduce case volume through root cause analysis, quality controls in the parts catalog, and information sharing with support processes. As a member of the BSC, the engineer is responsible for resolving and approving any aftermarket parts requests handled via the “Unnumbered” process for VBC products. **Requirements:** * **Education:** Mechanical Engineering, Industrial Engineering, Mechatronics Engineering, or related field. Degree holder. * **Experience:** \+5 years in the automotive industry and customer service. Knowledge of buses, repairs, and administration. * **Language:** Advanced English **Responsibilities:** * Manage the global flow of customer support requests for VBC products via the Argus platform, originating from Global Technical Support, Volvo Action Service, local market organizations, and key customers. * Provide technical support to workshops to minimize bus downtime in the field regarding parts, maintenance, repair, diagnostics, and aftermarket software solutions. * Analyze and approve/reject *Unnumbered* processes, define alternative solutions, and communicate them promptly to end users. * Identify sourcing opportunities by considering suppliers, production warehouses, and aftermarket warehouses to reduce vehicle downtime. * Support the VOR team with technical alternatives and sourcing recommendations to accelerate delivery of parts to end users. * Advise on identification of parts and required documentation for repairs of accident-damaged vehicles, optimizing vehicle availability. * Collaborate closely with SMT support areas such as Parts Engineering, Parts Information, Service Engineering, and Diagnostics to improve customer response times. * Coordinate actions with VBC Technical Service, GTT, GTO, and internal suppliers to accelerate parts delivery and NS processes. * Review and validate technical documentation and parts proposals from suppliers to ensure functionality and correct application in VBC products. * Actively participate in developing new customer-oriented ways of working together with global teams located in Poland, Sweden, Finland, Mexico, and India. * Support parts classification in QAD for buses, ensuring correct revenue allocation for parts sales. Work schedule: * Monday to Friday * Work location: Volvo Tultitlan (On\-site base) We value your data privacy and therefore do not accept applications via mail. **Who we are and what we believe in** We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join **Volvo Group**. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At **Volvo Buses** you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.