Call Center Executive/Technical Support

Description

Job Summary: A leading telecommunications company is seeking telephone executives for technical support, handling calls and diagnosing basic faults. Key Highlights: 1. Assisting customers with technical issues in telecommunications services 2. Diagnosing and guiding resolution of basic technical faults 3. Opportunity for professional growth after one year IMPORTANT TELECOMMUNICATIONS COMPANY IS SEEKING TELEPHONE EXECUTIVES FOR THE TECHNICAL SUPPORT DEPARTMENT! Responsibilities: Handle incoming customer calls regarding technical issues with their television, internet, or telephony services. Remotely diagnose basic faults, guiding the customer step-by-step (e.g., modem reset, cable inspections, router configurations, etc.). Escalate cases requiring specialized follow-up. Requirements: Completed high school diploma (verifiable). Technical support experience (call center experience not required). Knowledge of commands: DNS, IP, CMD, PING, TRACERT, and ROUTER. Basic knowledge of networks, computer equipment, and the internet. Age: 18–45 years. We Offer: Base salary: $9,450 gross monthly Statutory benefits Retention bonus: $2,000 Performance bonus: $2,000–$4,000 Paid training Opportunity for growth after 1 year. Location: Narvarte neighborhood, Benito Juárez, CDMX Schedule: Part-time and full-time, Monday–Sunday with rotating days off (EVENING SHIFT) Work Modality: On-site · If you meet the requirements, apply through this channel or send your updated CV to 56 32t 38? 13 92!. -Requirements- Minimum education: Upper secondary education – General High School years of experience Age: between 18 and 50 years Keywords: director, management, government, regency, executive, managing, ejecutivo, callcenter, teleoperator, telephone operator, telephonist, telefonico, technologist, technician, tech, technician, technology, tecnologia, technologist