Junior Telephony Support Analyst - Support / Mobile

Description

Job Summary: We are seeking a Junior Analyst to manage and provide support for the activation and administration of telephone lines, ensuring proper configuration and resolution of incidents. Key Responsibilities: 1. Manage and validate the activation and administration of telephone lines 2. Efficient handling of mobile telephony incidents 3. Update and control databases with quality Corus Consulting is a consulting firm with over 15 years of experience serving diverse clients worldwide; we have a presence in Europe, the United States, Asia, and Mexico. We are currently seeking your talent to join us as: Junior Mobile Telephony Management Analyst: Experience: Interns from Administration, Accounting, or related fields. 1 year of experience in: managing, validating, and supporting the activation and administration of telephone lines, ensuring correct service configuration, efficient incident handling, and accurate updating of databases related to area codes, regions, coverage, and line assignments to users, in compliance with established SLAs. Responsibilities: Manage telephone line activation via the TELCEL portal. Handle and resolve incidents via the Xperto portal. Validate mobile data, plans, area codes, and regions. Activate physical SIMs and eSIMs. Track incidents to resolution. Validate network coverage with users. Update and control databases. Ensure data quality and consistency. Essential Skills: Advanced Excel (pivot tables), information analysis, mobile telephony, incident management, database handling, concepts of coverage and mobile plans. Work Modality: 100% on-site at Av. Insurgentes Sur, CDMX. Schedule: Monday to Friday, 8 AM to 5 PM. We Offer: 100% payroll employment scheme Statutory benefits: (12 vacation days in the first year, 15-day bonus, 25% vacation premium, Social Security) Benefits exceeding statutory requirements Courses and/or certifications Profit-sharing payment (PTU) Career development plan. If you meet the profile, please send your updated CV to the email address indicated. -Requirements- Minimum Education: Higher Education – Bachelor's Degree 1 year of experience Knowledge: Customer support, Telephony, Resolution, Customer experience, Telephone support Keywords: analyst, support, apoyo, soporte, jr, junior