* **Kindness and courtesy** in dealing with customers and visitors. * **Patience** to handle difficult situations or upset customers. * **Empathy** to understand guest/customer needs. * **Good personal appearance** and appropriate language. * **Responsibility** and commitment to their duties. Communication Skills * **Active listening** to understand requests and complaints. * **Clarity in verbal expression** and professional tone. * **Proper writing skills** for emails, messages, or reports. * **Handling phone calls** with courtesy and efficiency. Organizational Skills * **Time management** to handle multiple tasks simultaneously. * **Administrative order and control** (files, keys, schedules). * **Management of schedules and reservations**. * **Ability to prioritize tasks** under pressure. Technical Skills * **Use of reservation or hotel management software**. * **Proficiency with office tools** (Word, Excel, email). * **Basic knowledge of billing and payments**. * **Operation of switchboards and telephone systems**. Problem-Solving Skills * **Quick decision-making** in unexpected situations. * **Handling complaints** with a conciliatory attitude. * **Adaptability** to changes and different types of customers. * **Ability to remain calm** in stressful situations Job type: Full-time Benefits: * Flexible hours * Meal service Education: * Completed high school (Desirable) Workplace: On-site position