Job Summary: We are seeking a technical support professional with experience in system installation and configuration to join our team. Key Highlights: 1. Professional growth opportunity 2. Service-oriented attitude and teamwork 3. Results-oriented and proactive approach A leading company in the development of Legislative and Customs IT solutions, with over 38 years of experience supporting foreign trade operations in Mexico, invites you to join its team: **PROFILE:** * Education: Engineering or Bachelor’s degree in Computer Systems, Information Technology, or related field. (Mandatory). * Experience: Minimum 1 year in a helpdesk support role. (Mandatory). * Experience in computer equipment installation and configuration, and system implementation. * Knowledge of PC operating systems (Windows 7, 10, and 11\) and servers (Windows Server 2012 and later). * Basic knowledge of SQL Server (installation and configuration). * Ticket handling and documentation \[Desirable] **COMPETENCIES AND SKILLS:** Effective communication, sense of urgency, analytical ability, proactivity, service-oriented attitude, teamwork, and results orientation. **WE OFFER:** * Professional growth. * Competitive salary (From MXN 12,000 to MXN 13,000 gross, depending on evaluations) * Statutory benefits. * Location: Near Polanco Metro Station. * Working hours: 9:00 AM to 6:00 PM, Monday to Friday Employment type: Full-time Salary: $12,000\.00 \- $13,000\.00 per month Application question(s): * What is the difference between an incident and a service? * What is the lifecycle of a ticket? Workplace: On-site employment