Technical Support // MacStore - MacStore Mazatlán

Description

Job Summary: We are seeking a technology- and customer-service-passionate Technical Support specialist to provide support to Apple users and promote additional services. Key Highlights: 1. Continuous training and Apple certification 2. Job stability and professional development 3. Salary increase at the fourth month JOIN THE MACSTORE TEAM At MacStore, an Apple Premium Reseller (APR) and authorized Apple partner, we seek a technology- and customer-service-passionate Technical Support specialist. We offer continuous training, Apple certification, and genuine career growth within a leading company in Latin America. What Will You Do? Provide first- and second-level technical support to Apple users. Diagnose, attend to, and resolve device issues with personalized solutions. Follow up on completed services. Promote and sell additional services. Meet departmental metrics and performance indicators. What Are We Looking For In You? Completed high school or technical degree. Minimum 1 year of experience in computer and mobile phone repair. Strong interest in customer service and support. Reside near the work location. Full-time availability. Schedule Monday through Sunday Rotating shifts: 11:00 a.m. to 8:00 p.m. // 12:00 p.m. to 9:00 p.m. Rotating weekday rest days We Offer Base monthly salary: $9,900 (gross) Commissions of 9% to 20% on services performed Punctuality bonus Monthly food vouchers Statutory and above-statutory benefits Apple Certified Macintosh Technician certification Profit sharing (approx. 3 months) Salary increase at the fourth month Life insurance Savings fund 100% IMSS contribution Direct and indefinite-term contract Job stability and professional development Additional Benefits Upon Permanent Employment Productivity bonus Savings fund Employee discounts with Apple and other prestigious brands Christmas bonus Work Location: MacStore Galerías Mazatlán Apply via this channel if you meet the profile. We will contact you shortly.-Requirements- Minimum education: Upper secondary education – Technological High School 1 year of experience Knowledge: Customer service Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist