Are you a sharp, English\-speaking IT professional in Mexico ready to launch your career with a global leader in travel tech? We are seeking a proactive and detail\-oriented NOC Analyst to join our IT Operations team and help maintain the vital systems that power extraordinary travel experiences around the globe. If you thrive in a fast\-paced environment and are eager to work for a US\-based company that operates globally, offering competitive benefits, growth opportunities, and exclusive travel perks, this is your next destination! **Why Join** ***arrivia*****?** At arrivia, we don't just sell travel—we power it. By joining our team, you'll benefit from: * Work directly with a US\-based company that operates on a global scale, offering unparalleled professional development. * Competitive compensation and comprehensive benefits. * Exclusive travel rates and perks. * Commitment to helping you learn, grow, and take charge of change. **The Mission: NOC Analyst Responsibilities** As a NOC Analyst, you will be the eyes and ears of our IT infrastructure, ensuring maximum system uptime for our customers and partners worldwide. Your daily work will include: * Continuously monitor company networks, web, and critical systems health to proactively identify and mitigate potential issues. * Timely report and document failures and alerts, communicating effectively with internal teams for rapid resolution. * Perform routine maintenance tasks and install/update monitoring tools across various platforms using provided documentation. * Work seamlessly with enterprise\-wide teams to solve complex problems and drive continuous system improvement. * Operate effectively within a 24/7 support setting, requiring flexibility for rotating night, weekend, or holiday shifts. **What We Require** * **Bilingual Communication:** Fluency in English (written and verbal) is essential to collaborate effectively with our global teams. * **Experience:** Minimum 2 years of experience in a service desk or system administration role. * **Technical Knowledge:** Strong understanding of networking protocols (TCP/IP, DNS, DHCP, etc.). * **Monitoring Tools:** Experience with monitoring platforms such as Data Dog, Azure Application Insights, or Nagios. * **Proactive Skillset:** Demonstrated ability to manage a high volume of work with conflicting priorities and deadlines, excellent time management, and conflict resolution skills. * **Certifications (Preferred):** CompTIA A\+ or Azure AZ\-900 are a plus! Here at***arrivia*** we… * **Stay Curious** \- Explore new challenges and make space to learn, grow and improve * **Keep it Real** \- Earn trust through open, honest and clear communication * **Own it** \- Seek ways to make an impact and take action. * **Win Together** \- Create a culture of connection and inclusion where everyone can be their best