**Additional Information** **Job Number**25166684 **Job Category**Rooms \& Guest Services Operations **Location**Marriott Puerto Vallarta Resort \& Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico, 48335 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all types of payments including room charges, cash, checks, debit or credit card transactions. Process all guest check-outs, including disputed charges or those incurred when checking out outside regular hours. Answer, record, and process all calls, messages, requests, questions, or concerns from guests. Coordinate with the Housekeeping Department to ensure rooms are ready and in excellent condition for guest arrival. Inform guests and visitors of parking procedures and dispatch bell staff or service personnel as needed. Provide directions and information to guests about the hotel and local areas of interest. Prepare daily reports (number of arrivals and departures), identify special requests, and review reports for accuracy. Complete cashier designated reports and closing reports in the computer system. Cash personal checks and traveler's checks for guests. Count cash drawer at the beginning and end of shift. Balance and turn in receipts according to Accounting specifications. Comply with all company safety and security policies and procedures, and report any accidents, injuries, or unsafe work conditions to management. Comply with all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Greet and acknowledge all guests according to company standards; anticipate and address their service needs; thank them with genuine appreciation; assist people with disabilities. Speak with others using clear and professional language; answer telephones using proper etiquette. Develop and maintain positive working relationships with others. Meet quality assurance expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed not to discriminate on the basis of disability, veteran status, or other characteristics protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality by innovating whenever possible while maintaining the comfort of the familiar around the world. As a host at Marriott Hotels, you will help us uphold the promise of “Wonderful experiences, every time” through thoughtful and sincere service that anticipates guests’ needs and enhances this living legacy. With a name synonymous with hospitality worldwide, we are proud to invite you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands within Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and includes over 100 beautiful hotels in leading cities and resort locations around the world. JW believes employees come first because if you are happy, guests will be too. JW Marriott employees are trusted, innovative, genuine, intuitive, and carry forward the legacy of the brand and company founder, J. Willard Marriott. Our hotels offer an unparalleled work experience, where you will be part of a community and enjoy true camaraderie with a diverse group of colleagues. JW creates training, development, recognition opportunities, and most importantly, a place where you can pursue your passion in a luxury environment focused on holistic well-being. Exceptional guest treatment begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands with Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self.