**About the Company** We're a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day. **About This Job** As a Concierge, you will be the main point of contact for handling guest and owner requests through our network of approved providers, while coordinating special events and maintaining communication between all departments of the complex. You will ensure VIP and repeat guests receive personalized treatment and exclusive services, while keeping the lobby and entrance area in perfect condition to make an excellent first impression. This role combines guest relations, event coordination, and attention to detail to create memorable experiences that exceed expectations. **Compensation** * Actual salary will vary based on candidate's skills, experience, education, and/or location. * More information about company benefits and perks below. **Essential Job Functions** * Coordination of in-room guest service directory. Attend to and fulfill all guest and owner needs in collaboration with a list of authorized providers. Establish, when possible, an appropriate commission between providers and staff. * Ensure all arriving guests are informed of room availability within standard timeframes. Assist in establishing a guest recognition program and in developing welcome services and gifts for repeat and VIP guests. * Ensure all departments are aware of all aspects of activities and special events within the complex. Maintain a weekly list of all special events, schedules, and instructions for guests and guest service staff. * Guarantee cleanliness of the lobby, main entrance, and guest registration area. Ensure the brochure display complies with marketing department requirements. * Coordinate with guest service to ensure all guest requests are satisfactorily handled. Verify VIP and owner units are clean and in good condition prior to arrival. Notify guest service of returning guests' arrivals and provide proper welcome. * Specific support to properties with the following tasks (may vary slightly depending on specific location or resort): + Pest control. + Light bulb replacement. + Replacement of first aid kits. + Opening pool equipment (Tuesdays and Fridays, depending on location). + Accompany maintenance provider at all company properties as assigned. + Receive supplies from Sam's (or other suppliers) and store them. + Deliver supplies to provider. + Report anomalies to maintenance department and follow up with central office and guests. + Follow up on safety reports across all company properties. + Clean drains in units at company properties. + Tighten screws on kitchen drawers/doors across all company properties. + Clean concierge storage room. + Perform various purchases when requested. * *Other assigned tasks, because every day is different in the hospitality industry!* **Skills + Qualifications** * Advanced level of English required. * Prior work experience in hospitality, hotel, vacation, or related industry highly desirable. * Minimum of 1 year of customer service experience preferred. * Excellent time management skills, with ability to frequently switch tasks and handle interruptions. * Technological knowledge and experience using various digital systems and applications, and comfort using mobile apps, tablets, and various software platforms. * This position involves frequent travel between different work locations, so reliable personal transportation is essential. * Reliable and prepared. Punctuality and readiness to start are fundamental to creating excellent stays for our guests and peace of mind for our owners. * Must be reliable, motivated, and able to work independently while positively contributing to a team work environment. * Comfortable speaking with people, whether online or in person, and capable of sharing information clearly, thoughtfully, and always representing the company positively. **Work Environment + Physical Requirements** * Work may be performed indoors or outdoors in various environments such as private homes, resorts, offices, and laundries, often under variable weather conditions. * We are in the hospitality industry and our schedules may vary according to guest and owner needs. Shifts may include early mornings, evenings, weekends, and holidays. Flexibility to adapt is required. * Reliable transportation required. * Ability to move freely (maintain balance, climb, crawl, drive, squat, stand, bend, walk, reach, push, pull, reach for objects, and perform repetitive hand and finger movements) and lift up to fifty (50) pounds unassisted. **Benefits + Perks** * Health insurance * Employee Assistance Program * Professional growth opportunities. * Employee discounts. * All the equipment you'll need to succeed * Excellent coworkers and culture. *Casago* *is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.* *Casago* *is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.* *Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.* *An offer of employment for this role will be contingent upon the successful completion of* *a background check and / or* *an OFAC screening**, country dependent.