**Additional Information** **Job Number**25172355 **Job Category**Rooms & Guest Services Operations **Location**Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico, 48335 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management Assist staff in expediting problematic payments (e.g., issues processing credit cards). Follow up with guests to ensure they are satisfied with the resolution of their issues. Process all guest check-in records by confirming reservations, assigning rooms, and issuing and activating room keys. Process all types of payments made, such as lodging charges and payments made in cash, by check, or debit or credit card. Open accurate accounts for each guest upon check-in (i.e., shared rooms, separate rooms, taxes, incidentals, comps). Anticipate situations where room availability is exhausted and secure satisfactory alternative accommodations if the hotel cannot accommodate guests with reservations. Block rooms on the computer and identify specific requests and requirements. Contact the appropriate person or department (e.g., Bell Staff, Housekeeping Department), as needed, to resolve guest calls, requests, or problems. Coordinate with the Housekeeping Department to follow up and ensure rooms are in perfect condition upon guest arrival. Review employee shift logs and daily memo books and document relevant information in the records. Count cash at the beginning and end of the shift. Balance and turn in receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees and serve as an example and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Report accidents, injuries, and unsafe working conditions to the manager; conduct trainings and obtain safety certifications. Comply with all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate guest service needs and address them promptly. Communicate clearly and professionally with others, prepare and review written documents accurately and completely, and answer telephones using proper protocols. Foster and maintain positive working relationships with others. Ensure compliance with quality expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development program. Relevant Work Experience: At least 1 year of relevant work experience. Supervisory Experience: Supervisory experience is not required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality, innovating whenever possible while maintaining the comfort of the familiar around the world. As a host of Marriott Hotels, you will help us uphold the promise of “Wonderful experiences, every time” through thoughtful and genuine service that anticipates guests’ needs and enhances this living legacy. With a name synonymous with hospitality worldwide, we are proud to invite you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will become part** of an incredible global team, and **you will grow** into your best self. JW Marriott is part of Marriott International’s luxury portfolio and consists of over 100 beautiful hotels in prominent cities and prime resort locations around the world. JW believes employees come first because if you are happy, guests will be too. JW Marriott associates are trusted, innovative, authentic, intuitive, and carry forward the legacy of the brand and the company's founder, J. Willard Marriott. Our hotels offer an unparalleled work experience, where you will be part of a community and enjoy true camaraderie with a diverse group of colleagues. JW creates training, development, recognition opportunities, and most importantly, a place where you can pursue your passion in a luxury environment focused on holistic well-being. Exceptional guest treatment begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands with Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will become part** of an incredible global team, and **you will grow** into your best self.