**Additional Information** **Job Number**25172169 **Job Category**Rooms & Guest Services Operations **Location**Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico, 48335 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management Operate the telephone switchboard to answer calls. Process guest requests for wake-up calls, call forwarding, and other calling-related requests. Inform guests of any messages (e.g., voicemail, email, faxes) they have received and deliver them to their room upon request. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into the computer system, contact the appropriate person or department (e.g., Bell Staff, Housekeeping), and follow up with the guest to ensure their request has been satisfactorily resolved. Provide guests with information about room features, hotel amenities, and local points of interest. Assist guests with internet access. Report accidents, injuries, and unsafe working conditions to management. Comply with all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect the company's assets. Greet and acknowledge all guests according to company standards, anticipate their service needs and fulfill them, assist people with disabilities, and thank guests with genuine appreciation. Communicate with others using clear and professional language and answer telephones using proper protocols. Develop and maintain positive working relationships with others, support team members to achieve common goals. Meet quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for extended periods or for the entire workday. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality by innovating whenever possible while maintaining the comfort of the familiar around the world. As a host at Marriott Hotels, you will help us uphold the promise of “Wonderful Experiences, Always” through thoughtful and sincere service that anticipates guests’ needs, thus enhancing this living legacy. With a name synonymous with hospitality worldwide, we are proud to invite you to explore career opportunities with Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands within Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and consists of over 100 beautiful hotels in prominent cities and premium resort locations around the world. JW believes employees come first because if you are happy, guests will be too. JW Marriott associates are trusted, innovative, genuine, intuitive, and carry forward the legacy of the brand and the company's founder, J. Willard Marriott. Our hotels offer an unparalleled work experience where you will be part of a community and enjoy true camaraderie with a diverse group of colleagues. JW creates training, development, recognition opportunities, and most importantly, a place where you can pursue your passion in a luxury environment focused on holistic well-being. Exceptional guest treatment begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands with Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self.