**SMS Mexico** is a global leader in product lifecycle management solutions. We partner with our customers to deliver unique global or regional service solutions that leverage our cutting-edge technology, advanced engineering expertise, and consistent, successful innovation history. With highly qualified and trained technicians and professionals supporting our customers across 30 countries, SMS is well-positioned to lead in the 21st century. **Objective:** * Provide personalized service to our customers. **Education:** * Completed high school diploma. **Experience:** * 6 months to 1 year of customer service experience. **Functions and Responsibilities:** * Provide customer support regarding equipment warranty claims. * Generate reports in Excel. * Track customer service cases. **We Offer:** * Base salary: $10,000 MXN. * Benefits exceeding statutory requirements (e.g., food vouchers, savings fund, additional vacation days beyond legal minimum, enhanced vacation bonus, etc.). * 100% IMSS social security contributions. * Opportunities for professional and career growth. **Requirements:** * Intermediate Excel proficiency. * Basic English. * Prior experience in technical support and customer service. * Passion for technology and customer service. Work Schedule: Monday through Sunday, with one rotating weekday day off; shifts run from 11:00 AM to 8:00 PM and from 12:00 PM to 9:00 PM (both shifts rotate). **WORK LOCATION**: Av. Nereo Rodriguez Barragan #450, P.B., Col. del Valle, C.P. 78200, San Luis Potosí. Job Types: Full-time, Permanent Pay: $10,000.00 – $10,001.00 per month Work Location: In person