Systems Assistant

Description

Job Summary: Provide technical support to point-of-sale and office users to ensure operational continuity at branches. Key Highlights: 1. Critical technical support for branch operations. 2. Proactive resolution of IT issues. 3. User assistance and communication. Job Objective: Provide technical support to point-of-sale and office equipment users, ensuring operational continuity at branches. Requirements: • Experience in point-of-sale system support. • Basic SQL knowledge (simple queries). • Ability to manage and resolve issues with ticket printers and office devices. • Basic knowledge of CONTPAQi. • Basic understanding of retail operations (sales, cash closing, inventory, etc.). • Basic networking knowledge (IP configuration, connectivity verification, basic network troubleshooting). • Excellent user service skills and strong communication ability. • Proactive attitude and problem-solving focus. • Availability to work weekends, including Sundays. Responsibilities: • Telephone and on-site support to branches. • Incident handling for point-of-sale systems. • Support for ticket printers, computing equipment, and basic network infrastructure. • Incident tracking and documentation. -Requerimientos- Education minimum: Higher education - Bachelor's degree 1 year of experience Keywords: ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide, system