Document Analyst

Description

Job Summary: Provide comprehensive service and advisory support to internal and external customers regarding vehicle-related processes, document validation, data entry, and KPI monitoring. Key Highlights: 1. Comprehensive customer service and advisory support 2. Vehicle-related procedure management and documentation handling 3. KPI monitoring to ensure service quality **Objective:** Provide comprehensive service and advisory support to internal and external customers regarding vehicle-related processes and procedures, administrative document verification, data entry, database management, and KPI monitoring. **Requirements:** * Age: 22\-50 years. * Knowledge of automobile insurance. * Prior experience in insurance companies (preferably in claims or total loss departments). * Familiarity with vehicle-related procedures and documentation. * Minimum 2 years of customer service experience (mandatory). **Skills:** * Excel proficiency * Effective verbal and written communication. **Main Responsibilities:** * Provide service to internal and external customers via telephone, email, or other channels. * Validate and collect internal administrative documents from the insurance company, such as vehicle ownership documents, personal identification documents, and administrative forms. * Complete file compilation within established timeframes, following the checklist provided by the client. * Understand and manage requirements for documenting total losses resulting from claims (theft or collision). * Operate the SIGESVE system to track related procedures and payments. * Generate control, management, and results reports for assigned cases. * Advise customers, guiding them effectively toward resolution of their cases with viable alternatives. * Monitor and report key performance indicators (KPIs) to ensure service quality. **We Offer:** * Work schedule: Monday to Friday (Short Friday) * Workplace location: Av. Dr. Manuel Nava 200\-E, Lomas los Filtros, 78210 San Luis Potosí, S.L.P. * Excellent work environment and growth opportunities. Employment Type: Full-time Salary: $14,000\.00 \- $14,200\.00 per month Work Location: On-site employment