Universal Executive Training

Description

Position Summary: Advise customers to identify their service needs in AT&T stores, optimizing their experience while adhering to established processes and policies. Key Highlights: 1. Establish friendly and service-oriented relationships with customers 2. Ensure the best service and sales experience 3. Execute specialized activities aligned with objectives **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: San Luis Potosí Location Type: San Luis Potosí AT&T Offices **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish cordial and service-oriented relationships with customers to ensure service quality and provide alternatives for issue resolution. Implement quality standards established by Management and ensure the best service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Execute specialized process activities aligned with established objectives. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Preferred Education: Incomplete undergraduate degree in Communication Sciences, Administration or related field; Bachelor’s degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required educational level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social status, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.