Position Summary: Responsible for ensuring the availability and optimal operation of the College's technological resources through maintenance and user support. Key Highlights: 1. Comprehensive technical support for teachers and administrative staff 2. Management of technological infrastructure and data security 3. Preventive and corrective equipment maintenance **Objective:** Ensure immediate availability and optimal operation of the College's technological resources. Directly execute preventive and corrective maintenance activities, provide first- and second-level support to teachers and administrative staff, and guarantee the College's operational continuity. **Requirements:** · Education: Engineering or Bachelor’s degree in Systems, Computer Science, or Information Technology (intern or graduate). · Experience: 2–3 years of hands-on technical support experience, end-user assistance, and infrastructure maintenance, including at least 1\-2 years supervising managed service providers. · Essential Technical Knowledge: o Advanced hardware support (laptops, desktops, printers, projectors) o Basic firewall administration (Fortinet preferred) and network segmentation (VLANs) o Network configuration (cable termination, AP configuration, connectivity diagnostics) o Management of Microsoft 365 Education and Google Workspace environments .o Knowledge of backup schemes (3\-2\-1\) and Disaster Recovery Plans (DRP) o Preventive server maintenance (physical cleaning and health monitoring) · Soft Skills: Proactive service attitude, customer-centric orientation, organization, and integrity. **Main Responsibilities:** **1\. Daily Operations Execution (Morning Checklist):** · Conduct daily physical rounds to ensure Wi\-Fi, projectors, and classroom equipment are ready before classes begin · Verify internet link connectivity and status of critical services (telephony/CCTV) · Document and report any anomalies detected in server health status **2\. First- and Second-Level Technical Support:** · Provide on-site support and resolve requests from teachers and administrative staff · Diagnose and repair hardware and software failures on client devices · Manage the ticketing system, ensuring each incident is documented and closed within defined response times (SLA) **3\. Data Integrity and Operational Security:** · Execute and verify daily backup success · Install and update antivirus software across all endpoints, ensuring devices are threat-free and security patches are up to date · Perform immediate management of institutional email accounts for students, teachers, and administrative staff **4\. Asset Control and Custody Management:** · Physically label and register every new device in the inventory · Manage equipment loans (laptops, tablets), collect corresponding custody signatures, and inspect physical condition upon return · Conduct scheduled physical cleanings of racks (IDF), servers, and computing equipment to extend their lifespan **5\. Event Support:** · Provide technical and audiovisual support during College events, parent meetings, and digital examinations · Assist users with basic questions regarding Microsoft Office 365 and collaboration tools **6\. Technical Documentation and Logs:** · Update the change and maintenance log daily · Revise network diagrams as physical cabling or communication equipment changes occur · Maintain updated inventories of hardware, software, and technical documentation for College infrastructure **We Offer:** Savings fund: 8% Grocery vouchers: $1000 monthly Vacation days exceeding statutory requirements Work schedule: Monday to Friday, 7 a.m. to 3 p.m. (non-negotiable) Salary: $18,000\.00 \- $18,500\.00 per month Workplace: On-site employment