IT SUPPORT ASSOCIATE

Description

Position Summary: We are seeking a talented IT Support Associate to diagnose and resolve hardware, software, and infrastructure issues, manage requests, and ensure effective solutions. Key Highlights: 1. Diagnose and resolve hardware, software, and infrastructure issues 2. Manage requests and incidents using ticketing systems 3. Train less experienced staff on IT tools and procedures **DESCRIPTION** We are looking for a talented **IT SUPPORT ASSOCIATE** to join our specialized **IT** team at **CUMMINS MOTORES** in **San Luis Potosí, SLP, Mexico**. In this role, you will make an impact in the following ways: * Diagnose and resolve hardware, software, and infrastructure issues. * Manage requests and incidents using ticketing systems, documenting actions taken. * Provide effective solutions and analyze data to identify recurring trends or areas for improvement. * Implement corrective actions based on root cause analysis. * Create, update, and manage process documentation and operational standards. * Provide support in accordance with established processes and ensure compliance. * Train less experienced staff on IT tools and procedures. * Supervise and support contracted resources. * Collaborate with internal teams and external vendors to ensure effective solutions. * Identify opportunities for improvement and propose changes to optimize services and processes. * Manage relationships with external vendors, providing follow-up and ensuring adherence to standards. * Extend working hours as required by business needs. * Assist with other assigned IT-related responsibilities. * Provide IT production support to assigned areas in accordance with documented processes. * Manage documentation and process standards. To succeed in this position, you will need the following: * Strong knowledge of database management and SQL. * Understanding of and experience with root cause analysis methodologies. * Familiarity with innovative technologies applied to business. **RESPONSIBILITIES** **Skills** * Values differences. * Action-oriented * Stakeholder balance * Problem solving (Root Cause Analysis) * Effective communication. * Proactivity * Teamwork. * Negotiation * Flexibility * Adaptability. **Education** Minimum: Completed high school, technical degree. **Experience** At least 6 months of experience related to IT support or root cause analysis. **QUALIFICATIONS** **Primary Interaction Areas:** Quality, Operations, Manufacturing, Engineering. **Considerations:** Extended working hours due to business needs. **Job** Systems/Information Technology **Organization** Cummins Inc. **Role Category** On\-site with Flexibility **Job Type** Office **ReqID** 2427390 **Relocation Package** Yes **100% On\-Site** Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On\-site.