Position Summary: We are seeking a Technical Support professional passionate about Apple technology to deliver personalized service and track service activities while meeting performance metrics. Key Responsibilities: 1. Provide first- and second-level technical support to Apple users 2. Deliver personalized customer service 3. Track completed services MacStore. We are a leading distributor of Apple products and services (APR: Apple Premium Reseller), with over 30 years in the market and 76 branches across the Mexican Republic. This position is for Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Delivering personalized customer service. * Tracking completed services. * Recommending additional services and promotions. * Meeting performance metrics and indicators. **We Offer:** * **Gross monthly salary: $9,900.00 (salary growth and service commission).** * **Monthly food vouchers: $350.00** * **Punctuality bonus: $900.00** Statutory and Enhanced Benefits: * 100% IMSS contribution. * Apple Certified Macintosh Technician certification. * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing of up to 3 months. * Life insurance and funeral expense assistance. * Uniforms. * Career advancement opportunities. * Ongoing training. Additional Benefits after 3 Months (Permanent Staff): * Savings fund. * Discounts on prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Work schedule from Monday to Sunday on rotating shifts: 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly day off).