Account Executive - Fixed Shift

Description

Job Summary: Ensure efficient shipment tracking, incident resolution, and operational customer support, guaranteeing high delivery effectiveness and timely communication. Key Highlights: 1. Key role in tracking and resolving logistics incidents 2. Constant communication with internal and external customers 3. Opportunity to identify areas for improvement in logistics processes Job Objective Ensure efficient shipment tracking, incident resolution, and operational customer support, guaranteeing high delivery effectiveness, timely communication, and achievement of operational KPIs. Main Responsibilities Daily tracking of waybills and shipments. Monitor delivery and pickup statuses. Manage incidents with courier companies and customers. Maintain constant communication with internal and external customers. Escalate critical incidents and provide timely resolution. Prepare operational reports and tracking in Excel. Validate delivery effectiveness and SLA compliance. Coordinate tracking efforts with operations and customer service teams. Identify areas for improvement in logistics and tracking processes. Requirements Completed bachelor's degree (preferably certified). Experience in courier services, logistics, last-mile delivery, or customer service. Intermediate Excel skills. Experience in operational tracking and incident resolution. Strong communication skills and customer interaction ability. Gender: Unrestricted. Skills and Competencies Proactivity. Organization and follow-up. Sense of urgency. Problem-solving. Excellent communication. Working under pressure. Results-oriented. Attention to detail. Performance Indicators (KPIs) Delivery effectiveness. Incident resolution time. Daily shipment tracking. Customer satisfaction level. Response time compliance.-Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Languages: English Age: between 22 and 30 years Knowledge: Advisory capability, Communication, Shipments, Resolution, Customer service management Willingness to travel: Yes Keywords: director, management, governance, regency, executive, managing, account executive, permanent, fixed