Job Summary: We are seeking a Systems Analyst to provide technical assistance, resolve incidents, and ensure operational continuity of software systems. Key Highlights: 1. Join a leader in educational innovation 2. Significantly impact the future of learning 3. Collaborate in transforming education ***Amco is a pioneer in educational innovation, providing learning systems, educational technology, consulting, and training services to private schools in over 14 countries. With more than two decades of leadership in the industry, Amco continues transforming the future of education.*** **We are looking for:** Systems Analyst **Your objective will be:** To provide technical assistance and resolve incidents related to computer applications, ensuring operational continuity and efficient functioning of the software systems used at AMCO. **What do you need?** * Degree in Computer Systems Engineering, Information Technology Engineering, or related field. * Experience in Technical Support (Hardware/Software). * Ticket management experience. * Knowledge of the software development life cycle. * Intermediate English (desirable) **Your responsibilities will include:** * Attending to, diagnosing, and following up on technical support tickets, maintaining direct contact with end users and ensuring restoration within agreed timeframes. * Identifying opportunities for process and infrastructure improvement, collaborating with PMs to implement solutions that increase operational efficiency. * Managing user directories, permissions, and security levels across different platforms. * Analyzing and routing technical incidents, distinguishing between configuration errors, hardware failures, or bugs. **We offer:** * Biweekly base salary. * Benefits exceeding statutory requirements. *If you’re ready to make a significant impact in the world of education, join Amco in transforming the future of learning and inspiring the next generation of students across Latin America.* Employment Type: Full-time Application Question(s): * What is your level of English? * Do you currently reside in Guadalajara, Jalisco? * What is your monthly gross salary expectation (before taxes)? Work Location: On-site