Service Engineer

Description

Job Summary: We are seeking a Service Engineer for KUKA to provide technical support, perform maintenance and training, promote sales and services, and travel as required. Key Highlights: 1. Technical support and repair of KUKA equipment. 2. Preventive and corrective electrical and mechanical maintenance. 3. Opportunities for training and continuous development. **At KUKA, we seek a Service Engineer** * Provides technical assistance to KUKA customers and internal staff for resolving and repairing electrical, mechanical, and programming issues related to KUKA equipment. * Completes Field Service Reports (prior to leaving the customer’s facility) with an accurate description of the reported issue, identifying the solution and/or a complete list of all components and installed equipment. Obtains the customer contact’s signature, date, and name (identified or authorized), and provides a copy to the customer. * Establishes technical support relationships with customers. Channels sales opportunities to the relevant department. * Works with the Service Manager and/or corresponding supervisor(s) to identify necessary technical training to continuously improve skills and knowledge of KUKA products and applications. * Performs preventive and corrective electrical and mechanical maintenance on KUKA equipment. * Creates a full backup of all software—including programming and configuration changes made during the customer visit—provides a copy to the customer upon departure, and retains a second copy in KUKA’s service files. * Provides on-the-job (OJT) training, instruction, and mentoring for upcoming field service technicians. * Assists internally at KUKA in identifying replacement parts, shipping, and receiving equipment when necessary, following specific guidelines, safety requirements, and ensuring timely, complete, and accurate deliveries. * Supports the company internally, end users, and system integrator training as needed. * Actively participates in promoting and selling spare parts and services whenever possible. * Travels frequently to customer sites for general business duties—both domestic and international. * Must understand and comply with safety regulations, and identify and report any safety issues observed at KUKA, customer facilities, and/or integration sites. * Adapts to quality management systems and participates in continuous improvement. **Required Knowledge:** KUKA robot programming; ability to read and interpret mechanical, electrical, electronic diagrams, drawings, and other technical documentation; fundamentals of customer service. **Mandatory Experience:** Minimum 3 years of experience as a Maintenance Engineer, Programmer, Customer Service Engineer, or related role. **Software Proficiency:** Office, PLC, Robotics Software. **Age Range:** 23 to 50 years old. **Willingness to Travel:** Yes **How Frequently?** At least twice per week **Education Level:** Engineering degree **Specific Majors:** Mechatronics, Industrial Robotics, Mechanical and Electrical Engineering, or related fields. **Languages:** English preferred — 80% proficiency required for communication with US and Germany teams. **Working Hours:** Day shift, Monday to Friday, 08:00–18:00, with a 60-minute lunch break. Employment Type: Indefinite-term, Full-time Salary: $26,000.00 MXN per month Benefits: * Savings fund * Free parking * Option for indefinite-term contract * Medical expense insurance * Major medical expense insurance * Life insurance * Company phone * Additional vacation days or paid leave Work Location: On-site employment