Shift Coordinator / Operations Assistant Manager

Description

Job Summary: We are seeking a Shift Coordinator / Operations Assistant Manager to lead an entire shift, ensuring order, quality, and exceptional customer experience—blending operations, administrative control, and team leadership. Key Highlights: 1. Hybrid role: 60% operational (counter, service, floor) and 40% administrative 2. Team leadership, problem solving, and standards compliance 3. Ongoing training and a medium-term growth plan **Shift Coordinator / Operations Assistant Manager** At **CORDIA Café y Plantas**, we seek a person who can lead a full shift, ensuring order, quality, and an outstanding experience for every customer. This position combines daily operations, administrative control, and team leadership. **Nature of the Role** This role blends operations, leadership, and control. **Hybrid Role:** * **60% operational** (counter, service, floor) * **40% administrative** (control, KPIs, follow-up) You will be responsible for the entire shift and the floor team. **Job Responsibilities — Operations** * Coordinate and supervise the team during the shift * Ensure excellence in customer service * Maintain quality in beverages, food, and presentation * Support at the counter and during customer service * Maintain space order, cleanliness, and aesthetics **Administration** * Cash handling, cash drops, and cash control * Basic inventory and consumption control * KPI tracking (sales, timing, shrinkage) * Support in supplier ordering * Incident reporting **Leadership** * Train and guide the team * Resolve problems in real time * Maintain the shift’s operational pace * Ensure compliance with Cordia standards **Requirements** * Completed high school diploma (minimum) * **Completed or ongoing bachelor’s degree (preferred)** in: * Business Administration * Gastronomy * Tourism * Business or related fields * Proven experience **in cafés, restaurants, or retail** * Experience in **personnel management or shift coordination** * Flexible schedule availability (including weekends and rotating shifts) * Residence within a maximum 25-minute commute from the location **Knowledge and Experience** * Basic inventory management * Input control and vendor relations * Sales target tracking * Basic understanding of KPIs (sales, shrinkage, timing) * Cash handling and cash control * Resolution of operational incidents **Key Skills** * Operational organization and orderliness * Attention to detail * Ability to work under pressure * Problem-solving ability * Clear and effective communication * Structured thinking **Personal Profile** * Proactive and solution-oriented attitude * Passion for customer service * Interest in coffee and hospitality * Positive energy and genuine interpersonal approach * Interest in growing within the project **Benefits** * Salary increases tied to growth * Consumption discounts * Employee parking * Option for indefinite-term contract * Ongoing training * Medium-term growth plan **Schedule** Rotating shifts: Opening / Mid-shift / Closing One day off per week **Location** Cordia Café y Plantas \- SM Privada Residencial, Av. Aviana, Sin Nombre de Col 15, 66057 Cdad. Gral. Escobedo, N.L. **Application** Send your PDF CV \+ a brief message answering: * Why are you interested in working at Cordia? * What makes a café operate successfully? **About Cordia** Cordia is a space where coffee, plants, and design converge to create an experience. We seek people who understand the value of detail, order, and service. Salary: $10,000\.00 \- $12,000\.00 per month Benefits: * Free parking Workplace: On-site employment