Job Summary: Customer service role focused on answering calls, documenting requests, guiding customers on products, and managing service complaints. Key Highlights: 1. Provide high-quality customer service during inbound calls. 2. Guide customers on products, promotions, and store locations. 3. Handle and follow up on service complaints to ensure prompt resolution. Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services to all Mexicans. With an outstanding track record of over 30 years in the market, we have achieved steady and consistent growth, serving customers through our network of more than 1,500 branches and a workforce of over 20,000 employees. We are the leading national pharmacy chain. Join our team! **Job Mission** Customer Service **Job Description** Key Responsibilities * Answer inbound calls at all times to deliver high-quality customer service. * Accurately and error-free verify and document customer requests in the purchasing and order assignment system. * Guide customers regarding product availability, current promotions, services, and/or store locations. * Handle and follow up on service complaints to ensure prompt resolution. * Maintain a clean and organized work area. **Employee Type** Permanent **Work Model** On-site At Farmacias del Ahorro, we value you — and want you to thrive! We promote and verify the adoption of measures supporting equal opportunity and eliminating all forms of discrimination in our recruitment processes and workplaces. We will never request any payment as part of the recruitment process; please exercise caution and avoid falling victim to fraud.
Juan García
Indeed · HR
Juan García
Indeed · HR
