We are a proudly Mexican company with over 60 years of experience. We specialize in insurance and surety advisory and management, as well as the design and operation of affinity, assistance, and loyalty programs. We have over 500 employees and strive to foster a diverse and inclusive culture. This has allowed us to be recognized as a Socially Responsible Company, Súper Empresas, and Súper Espacios. Responsibilities: * Receive and process requests for new policies, cancellations, and endorsements. * Accurately and promptly enter production data from new policies, cancellations, and endorsements into internal systems and client platforms. * Follow up with insurance companies on requested transactions and ensure timely delivery. * Correctly receive and enter data for new and renewal fleet policies as applicable. * Verify that clients' web platforms function properly (quoting tools, reporting). * Appropriately route customer requests regarding claims and collections. * Advise customers on the correct use of the web platform for quoting and policy issuance. * Report website portal issues, escalate them to IT, and follow up until resolution. We Offer: * Benefits exceeding legal requirements. * Opportunities for professional development and growth. * Monday to Friday work schedule, hybrid work format. If you meet the requirements, don't hesitate to apply and join our team at SEKURA|AER! Job type: Full-time, Indefinite duration Salary: $17,000.00 - $20,000.00 per month Work location: On-site job