Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, ensuring optimization and the best service and sales experience. Key Highlights: 1. Friendly and service-oriented relationship with customers 2. Quality standards and superior service experience 3. Goal-oriented process execution **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Nuevo León Location Type: Tda Monterrey Plaza G3 **Position Objective** --------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish a friendly and service-oriented relationship with customers to ensure service quality, thereby providing alternatives for problem resolution. Execute quality standards set by Management and ensure the best service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Perform specialized activities within goal-oriented processes as defined. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Diploma Preferred Education: Incomplete undergraduate degree in Communication Sciences, Administration or related field; Bachelor’s degree in Administration or related field. * *If selected as the candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required educational level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.