Web Application Support Engineer

Description

Job Summary: We are seeking talent to provide technical support, maintenance, and operational monitoring for web applications, ensuring their availability and proper functionality. Key Highlights: 1. Offer high-quality solutions and generate a positive impact for customers. 2. Work with commitment, innovation, and collaboration. 3. Grow and deliver value within a dynamic team. At Digital Data, we specialize in digitalization and data capture services, focusing on delivering high-quality solutions and generating a positive impact for our customers. Our team operates with commitment, innovation, and collaboration. We are currently seeking talented individuals eager to grow and contribute value. The purpose of this position is to provide technical support, maintenance, and operational monitoring for web applications across various environments, ensuring their availability, updates, and proper functionality through direct user support and proactive incident resolution. Responsibilities: * Install and configure the technology to be used within the company. * Perform periodic system maintenance. * Provide assistance to employees or internal customers. * Identify system and application failures. * Diagnose hardware and software malfunctions. * Identify solutions for any failures and implement them. * Implement and guide various teams in executing new applications or operating systems. Requirements: Education – Bachelor’s degree or Engineering in Computer Systems, Information Technologies, Computer Science, or related fields. Knowledge: * Operating Systems – Windows Server. * Web Servers – Advanced IIS (Internet Information Services). * Databases – SQL Server (complex queries, joins, triggers, and basic optimization). * Development – Basic knowledge of .NET and JavaScript (for code reading and debugging). * Others – REST API consumption and networking fundamentals (NFS, connectivity). Experience: * 2–3 years of experience in technical support for web applications or enterprise systems. * Administration and configuration of IIS (Internet Information Services) and Windows Server environments. * Creation/modification of stored procedures, functions, views, and script handling for problem resolution and data maintenance. * Script execution, backup management (backups/restores), and controlled deployment of updates. * End-user or internal customer support under service-level agreement (SLA) frameworks. Skills and Competencies: * Ability to resolve complex technical problems. * Organizational skills and ability to produce detailed technical documentation. * Teamwork. * Assertive communication. * Proactiveness. * Organization / Punctuality. Employment Type: Full-time, Indefinite-term Salary: $18,000.00 – $20,000.00 per month Work Location: On-site employment