Applications Coordinator

Description

Position Summary: Qvitek Software is seeking an Industrial Applications Support Coordinator to ensure continuous IT service operation in production environments, managing incidents and meeting service-level agreements. Key Highlights: 1. Commitment to innovation and quality in technological solutions. 2. Operational leadership and coordination of technical teams. 3. Participation in high-impact projects in the automotive sector. At **Qvitek Software**, we have a strong track record in developing and implementing technological solutions for diverse industries. Our commitment to innovation and quality drives us to seek top talent to continue transforming processes through technology. We are currently integrating an **Industrial Applications Support Coordinator** into our team. **Position Objective**: Coordinate, supervise, and ensure the proper operation of IT services in production environments, guaranteeing operational continuity, timely incident resolution, and compliance with established service-level agreements (SLAs), using ITIL best practices and root cause analysis methodologies. **Requirements**: Education: Bachelor’s degree in Computer Systems Engineering, Information Technologies, Computer Science, or related field. Language: English B1 level. Professional Experience: Minimum 5 years in technical support, IT service operations, or service desk coordination. Prior experience in production and mission-critical environments (desirable). **Management Knowledge**: * ITIL methodologies (Incident, Problem, Change Management, SLAs). * Analysis methods: 5 Whys, RCA, Ishikawa, Pareto. * Generation of reports on: Incident volume, trends, incident resolution compliance. * Reporting and tracking of KPIs. * Personnel management. **Technical Knowledge**: * Operating Systems: Windows XP, 7, 10 or later. * Microsoft Office (intermediate–advanced level). * Backup and recovery tools: Acronis, Veeam. * Remote access tools: NetSupport and/or equivalents. * SQL Server (basic querying, service validation, and diagnostics). * Basic virtualization knowledge. * Fundamental SAP ECC / SAP S/4HANA architecture knowledge. * General understanding of SAP modules (not expert-level, but operational familiarity): * FI / CO (Finance and Controlling) * MM (Material Management) * SD (Sales & Distribution) * PP (Production Planning) **Soft Skills**: * Analytical and problem-solving skills. * Focus on operational continuity and service quality. * Organization and discipline. * Operational leadership and coordination of technical teams. * Effective communication. * Problem solving. * Planning, organization, and follow-up. **Work Schedule**: Monday to Friday, 8:00 AM to 5:00 PM, with availability to travel to the Plant site in case of critical incidents. **We Offer**: * Competitive salary + monthly bonus. * Statutory benefits. * Training opportunities. * Performance management. * Excellent working environment. * Transportation assistance. * Opportunity to participate in high-impact projects within a leading automotive industry corporate group. Interested candidates are invited to apply via this platform with an updated CV, or email **laurie.sosa@qvitek.com** Employment Type: Full-time Salary: $25,000.00 per month Benefits: * Salary increases. * Transportation allowance or service. * Employee discounts. * Company parking. * Employee referral program. * Complimentary uniforms. Work Location: On-site employment